Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
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No. The chatbot handles the repetitive questions (insurance, fees, what a first visit looks like, parking, hours) so your front desk has more time for the conversations that need a human. Bookings, clinical questions and anxious patients still belong with your team.
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Yes, if you connect your scheduler through Zapier MCP. With that connected, the bot can book the slot right in the chat: it takes the patient's name, contact details, reason for visiting and preferred time, then creates the appointment live in the conversation. Prefer to keep it simple? It can instead just capture the enquiry and email it to your front desk to confirm by phone, or route the details into a spreadsheet or scheduling follow-up list through an after-the-chat Zapier or Make workflow. The action set depends on which app you connect.
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No, and we set it up specifically not to. The bot is an information and intake tool. It explains what your practice treats and how care works, then passes anything clinical to a real chiropractor. Your custom instructions make this boundary explicit.
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Only put information into the chatbot that's appropriate for a public-facing tool: practice information, conditions seen, fees, policies. The bot is not a medical records system and shouldn't collect detailed health history. That belongs in your secure intake forms after booking.
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There's no fixed native integration, but you can connect those tools through Zapier MCP, and what the bot can do depends on what you connect. With your EHR or scheduler connected that way, the bot can take actions during the chat, for example creating a new contact or adding a follow-up task as the conversation happens. If you'd rather keep it simple, you can also route captured enquiries into those tools after the chat ends with a standard Zapier or Make workflow.
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Yes, that's the direction FastBots is built around. It starts as an AI chatbot trained on your site, and when you turn on live internet search or connect your apps through Zapier MCP, it behaves more like an AI assistant. Across a conversation it can gather information, decide when to escalate to your team through live chat, and take real actions in the apps you've connected, such as booking an appointment, creating a contact or raising a follow-up task, right there in the chat.
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On the Business plan ($89/month) and above, you can enable live chat with set availability hours. When the bot can't answer or the patient asks for a person, they fill in a short contact form and the chat is transferred. A team member can claim it from the dashboard, see the conversation so far and reply in real time. Default claim timeout is 3 minutes.
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Around 5 to 10 minutes for a basic version. Point FastBots at your website, let it crawl your services, conditions and fees pages, add a few custom instructions about staying within practice information, and paste the embed snippet into your site. Refining the tone and suggested questions takes a bit longer but isn't blocking.
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The free plan covers 1 chatbot and 50 messages per month with no credit card needed, enough to test it on your practice site. Paid plans start at $39/month (Essential), and live chat with human handover starts on the Business plan at $89/month. See the pricing page for current limits and add-ons.
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You set a fallback response, typically something like 'I don't have that information, but I can pass your question to the team.' On Business plan and above, the Knowledge Assistant surfaces these unanswered questions so you can add the correct answer for next time.