Conçu pour les équipes SaaS
Your support inbox keeps getting the same questions — how to set it up, what's in each plan, does it integrate with X. FastBots is an AI chatbot trained on your docs, pricing page and help centre, so users get answers at 2am instead of waiting for support to open. Turn on live chat or workflows and it acts more like an AI agent — collecting the right details, then routing the conversation to the right human.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A SaaS chatbot is a website assistant trained on your product documentation, pricing pages, changelog and FAQs. It answers user and prospect questions on demand — things like 'how do I set this up', 'what plan do I need' or 'does it integrate with my CRM' — without anyone on your team having to type the same answer for the hundredth time.
A typical support widget routes everything to a human. FastBots tries to answer first, using your own docs and pricing as the source of truth. If the question is genuinely worth a human — a churn risk, an enterprise prospect, a real bug — live chat or a Zapier workflow can hand the conversation over with full context.
Yes. A lot of SaaS conversations are pre-sale: plan fit, integrations, security, contracts. The chatbot answers those questions from your marketing site and pricing page, qualifies the visitor with a lead form, and emails the details to your sales team.
Around 5 minutes for a first version. Point FastBots at your marketing site and docs, give it a short tone prompt, and paste one line of code into your app or marketing site. You can keep improving it from real chat logs after that.
Pourquoi FastBots?
Feed in your help centre, API docs, pricing page and release notes. Answers come from your own content — not generic AI guesses about what your product might do.
Self-serve SaaS users don't wait until Monday morning. The bot handles 'how do I connect X' and 'where's my API key' around the clock so trial users don't drop off.
Turn on live internet search or a Zapier workflow and it goes beyond Q&A — gathering context across the conversation, deciding when to escalate, and pushing captured details into your stack once the chat ends.
When someone wants to talk to sales, the lead form captures company size, use case and email before the conversation ends — so AEs aren't booking unqualified calls.
On Business plan and above, live chat lets support or sales take over a conversation with full history visible. No 'please repeat your issue' moment.
Chat History and Knowledge Assistant surface the questions your bot couldn't answer. That's a direct backlog for the docs team — and a signal of where your product is confusing.
Connect the same chatbot to Slack so your internal team can ask it questions about pricing, integrations or onboarding policies without digging through Notion.
Through Zapier or Make, captured leads and conversation summaries can flow into your CRM, a Slack channel or a Google Sheet once the chat ends.
Situations réelles
Walk new users through account setup, API keys, webhook configuration and first-time integration steps using answers pulled straight from your docs.
Answer 'what plan do I need', 'is SSO included' and 'what's the difference between Pro and Business' from your live pricing page — without a human in the loop.
When prospects ask 'do you integrate with HubSpot' or 'do you work with our data warehouse', the bot answers from your integrations page and routes complex cases to sales.
Qualify the visitor with a short form — company, role, use case — and email the details to sales. Point them at your existing booking link for the actual time slot.
Password resets, billing portal access, plan changes, invoice questions — the repetitive tickets that drain support — handled by the bot first, escalated if needed.
Auto retrain weekly so 'what's new in v4' or 'when did you ship SSO' answers stay accurate without anyone re-uploading content.
Let CS, sales and new hires ask 'how do refunds work' or 'what's our SOC 2 status' in Slack against a bot trained on your internal handbook and pricing rules.
If a user mentions cancelling or hits the unanswered-question threshold, hand the conversation to a human on the Customer Success team through live chat.
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Configuration
Drop in your marketing site, help centre and pricing page. FastBots crawls them and trains the bot. Add PDFs, Google Sheets or manual Q&A for anything not on the public site.
Voix de la Chambre
Speak like a technical product person — clear, concise, no fluff. Never promise features that aren't shipped. For billing disputes, plan downgrades or anything mentioning 'cancel', hand off to a human.
Tell the bot how to behave — friendly, technical, concise — and where to stop. For SaaS, that usually means 'don't promise features that aren't on the roadmap' and 'always escalate billing disputes'.
Drop the embed snippet into your marketing site and product. Optionally connect Slack, Zapier or Make so leads and unanswered questions land where your team already works.
Comparaison honnête
Most SaaS teams trying to deflect repetitive questions look at three options: bolt an AI assistant onto their existing helpdesk (Intercom Fin, Zendesk AI), build something in-house on the OpenAI API, or keep doing what they're doing. Here's how FastBots stacks up.
FastBots À partir de 39 $ par mois | Intercom Fin Per-resolution pricing | In-House Build Engineering time | |
|---|---|---|---|
Setup time From signup to live bot | Environ 5 minutes | De quelques jours à plusieurs semaines | Weeks to months |
Des tarifs prévisibles Cost per month | Flat plan, $39–$199 | Pay per resolution | Engineer salary + model costs |
Trained on your docs Crawl, files, sheets, YouTube | Yes, multiple sources | Yes, if Intercom-hosted | Whatever you build |
Live chat handover Human takeover with context | Plan d'affaires et au-delà | Yes, native | Build it yourself |
Slack + WhatsApp + Messenger Same bot across channels | Included | En quantité limitée | Build it yourself |
Free to start No credit card | Oui free plan | —Non | —Non |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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Grâce à ses fonctionnalités avancées de collecte de prospects et de rééducation automatique, FastBots des fonctionnalités incroyables et une interface conviviale qui le rend très facile à utiliser. Nous passons désormais moins de temps sur les tâches manuelles et nous sommes ravis d'avoir un « collègue » disponible 24 h/24, 7 j/7 😀
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No, and you shouldn't want it to. The point is to handle the repetitive 'how do I set this up' and 'what plan do I need' questions so your support team can focus on real bugs, churn risks and enterprise conversations. On Business plan and above, live chat lets a human take over the moment a conversation needs judgement.
Yes, if your API docs are public and crawlable. FastBots can train on your docs site, individual URLs, PDFs and manually added Q&A. It'll answer things like 'how do I authenticate' or 'what's the rate limit' from that content. For anything genuinely novel — debugging a specific request — it should hand off to support.
Point it at your pricing page and let auto retrain refresh it weekly. The bot will answer plan comparison questions, list what's included, and explain things like seat limits. For custom enterprise quotes, configure it to collect the prospect's details and route them to sales rather than guess at numbers.
Not natively. The chatbot collects the demo request — name, company, use case, email — and emails it to your team, or pushes it into your CRM through Zapier or Make. From there, you can reply with a booking link or have an SDR follow up. Mid-conversation calendar booking isn't a current capability.
Yes. You can connect a FastBots chatbot to a Slack workspace so your team can ask it questions in Slack — for example, a CS rep asking 'what's our refund policy' against a bot trained on internal docs. It's a separate setup from your customer-facing bot.
There are no native helpdesk integrations documented today. You can still capture leads and conversation summaries and push them into those tools through Zapier or Make once the chat ends. If you specifically need ticket creation inside a helpdesk during the chat, that's not a current capability.
FastBots states that uploaded data is not used to train OpenAI models through the API connection, and that its data handling is GDPR compliant. You can make a chatbot private, password-protect it, whitelist domains and rate-limit usage. For specific compliance frameworks beyond GDPR, check the current docs or talk to the team.
You set the rules in Tune AI and live chat settings. Typical SaaS guardrails: escalate anything mentioning cancellation, billing disputes, security or enterprise procurement. You can also set an unanswered-question threshold — if the bot can't answer after N turns, it offers live chat handover.
Yes. Auto Retrain is available on Business plan and above and can refresh selected website sources daily, weekly or monthly. So when you ship a feature and update the changelog or docs, the bot picks up the changes without anyone manually retraining.
There's a free plan with 1 chatbot and 50 messages a month — no credit card needed — which is enough to test it on your docs. Paid plans start at $39/month for Essential. Live Chat, Auto Retrain, Email Replies and the Knowledge Assistant are on the Business plan at $89/month. See the pricing page for current limits.
Point it at your docs and pricing page, see how it answers real user questions, and decide whether to upgrade. No credit card needed to start.
