Conçu pour les hôtels et les chambres d'hôtes
Most guest questions are the same handful — check-in times, parking, breakfast, pets, how far you are from the station. FastBots learns your property details once and answers those questions day or night, in the guest's own language. When someone wants to discuss a group booking or needs your front desk, the chat hands over to your team.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A hotel chatbot is an AI assistant that sits on your hotel or B&B website and answers guest questions using your own property information. It can explain check-in times, parking, breakfast, room types, pet policies and directions, then collect contact details for booking enquiries it can't answer directly.
Yes. FastBots supports around 95 languages, so a guest writing in German, French or Portuguese gets a reply in the same language. That's useful for international travellers who land on your site outside your front desk's working hours.
No, and it isn't meant to. FastBots handles the repetitive questions — opening hours, amenities, directions, policies — so your team can focus on the conversations that need a person. On the Business plan and above, you can also enable Live Chat so a real team member can take over when needed.
FastBots doesn't connect natively to a booking engine or PMS, so it won't confirm a room mid-conversation. What it can do is capture the enquiry — dates, room type, contact details — and email it to your team, or push it into your reservations workflow through Zapier or Make. For direct bookings, link the guest to your existing booking page.
Pourquoi FastBots?
Guests browse hotel sites in the evening and across time zones. The chat keeps responding to room, parking and breakfast questions long after reception has closed.
International guests ask in their own language and get a reply in the same language — useful for properties near airports, stations or tourist routes.
Point FastBots at your website and it learns your rooms, rates, amenities, breakfast options and local-area pages. Answers come from your content, not generic hotel information.
Weddings, corporate stays and family parties often need a quote. The chat collects dates, room counts and contact details and emails them straight to your sales inbox.
On the Business plan and above, your team can take over a chat in real time when a guest wants to discuss a special rate or sensitive request — without forcing them to start again.
Train it on your 'things to do' pages so it can answer 'how far to the station?', 'where can we eat?' or 'is there a National Trust site nearby?' — the questions that often tip the booking.
Connect FastBots to Zapier or Make and captured enquiries can drop into your reservations spreadsheet, CRM or email list once the chat ends.
Auto Retrain on Business plan and above revisits your selected website pages daily, weekly or monthly, so the chat doesn't quote a rate or policy you changed last week.
Situations réelles
Answers the most-asked question on any hotel site — what time can I arrive, and what time do I need to leave — with your exact policy and any early-check-in options.
Explains whether parking is free or paid, where it is, whether you accept pets and which rooms are step-free or accessible. Frees up reception from repeating the same three answers.
Lists breakfast hours, what's included in the rate, whether dietary needs can be catered for and whether the restaurant is open to non-residents.
Triggers a short lead form when someone mentions 'wedding', 'block booking' or 'corporate stay', captures the brief and emails your events team within minutes.
When a guest asks 'can I book direct?', the chat explains your direct-booking perks and links straight to your booking page rather than sending them back to an OTA.
Acts as a digital concierge before arrival — distance from the station, nearest tube, recommended walks, family attractions — all from your own area-guide pages.
Explains your cancellation window, modification policy and refund rules clearly. Hands over to staff through live chat when the guest needs an actual change made.
Welcomes international guests, answers in their language, and emails any captured enquiry to your reservations team in a single combined transcript.
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Sound Like Something Your Front Desk Would Use?
Formule gratuite, sans carte bancaire. Créez votre premier chatbot en quelques minutes.
Configuration
Give FastBots your domain and it crawls your rooms, rates, FAQ, breakfast, parking and local-area pages. Most properties are trained in a few minutes.
Voix de la Chambre
Warm, helpful and service-led. Answer from the hotel's own pages only. For booking changes, group enquiries or complaints, collect the guest's name, email and dates, then offer to pass them to the front desk.
Add a short instruction telling the bot how to greet guests, when to offer the lead form, and what to do for booking changes or complex requests — usually 'hand over to the team'.
Drop the FastBots embed snippet into your site once. It works on WordPress, Squarespace, Wix, Webflow and most hotel website builders — no developer required.
Comparaison honnête
Most small hotels and B&Bs are choosing between three things: a chatbot trained on the property site, a generic live-chat widget the team mans during the day, or simply letting the contact form do the work overnight.
FastBots À partir de 39 $ par mois | Chat en direct standard Uniquement les heures de présence du personnel | Formulaire de contact du site web Reply next day | |
|---|---|---|---|
Réponses en dehors des heures d'ouverture Late evenings, weekends, time-zone gaps | Oui, 24 heures sur 24, 7 jours sur 7 | Uniquement lorsque le personnel est en ligne | No — guest waits |
Formation dispensée sur votre site Rooms, rates, policies, local area | Oui from your site | Agents type each reply | Form has no answers |
Replies In Guest's Language Environ 95 langues | Oui | Cela dépend de l'agent | Email translation only |
Live Handover To Reception Real person takes the chat | Oui Plan d'affaires et au-delà | Yes, during shift | —Non |
Captures Group / Event Leads Emails the brief to your team | Oui | Notes du manuel | Single form submission |
Temps de mise en place From signing up to live on site | Environ 5 minutes | Hours to configure scripts | Already on site |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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Try It Free On Your Own Hotel Website
Formule gratuite, sans carte bancaire. Créez votre premier chatbot en quelques minutes.
FastBots une véritable bouée de sauvetage pour moi qui travaille en solo ! L'automatisation de la prise de rendez-vous m'a permis de doubler mes réservations. À elle seule, cette fonctionnalité a automatisé une bonne partie de mon processus de vente. Je recommande vivement FastBots tous ceux qui souhaitent développer leur activité !
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No. It handles the repetitive questions — check-in, parking, breakfast, directions — so your front desk has more time for arrivals and the conversations that actually need a person. On the Business plan and above, your team can also jump into any live chat when they want to.
Not directly. FastBots doesn't integrate natively with a PMS or booking engine, so it won't lock in a room mid-chat. It will answer pricing and availability questions from your trained content, link the guest to your booking page, or capture the enquiry (dates, room type, contact details) and email it to your reservations team.
Live availability isn't a native feature today. If your booking engine offers a public availability page or feed, the chat can point guests there. For specific date queries, the cleanest pattern is to capture the dates and have your team confirm, or use a Zapier or Make workflow once the chat ends.
The chat detects the language a guest writes in and replies in the same language. FastBots supports around 95 languages. Your training content can stay in English — the bot translates the reply on the way out, which is useful for hotels with a lot of international traffic.
On the Business plan ($89/month) and above, you can turn on Live Chat. The bot offers to connect them, the guest leaves a few contact details, and the chat appears in your dashboard for a team member to claim. The full conversation history is visible so they can pick up where the bot left off.
Yes — in a defined way. FastBots is an AI chatbot trained on your site, but it acts more like an AI agent when you turn on live internet search or connect a Zapier or Make workflow. It can collect a group-booking brief across several turns, validate the details, and push the captured enquiry into your reservations spreadsheet or CRM once the chat ends. It does not modify bookings or take payment mid-conversation.
Most small properties are live in around 5 minutes. You give FastBots your website URL, it crawls your rooms, rates and FAQ pages, you set the tone and house rules, then paste a one-line embed snippet into your site. Squarespace, Wix, WordPress, Webflow and most hotel builders are all supported.
On the Business plan and above, Auto Retrain revisits selected website pages daily, weekly or monthly, so the chat catches updates without you re-uploading anything. You can also retrain manually any time by re-crawling the page that changed.
There's a free plan with 1 chatbot and 50 messages a month — useful for testing on a small B&B site. Paid plans start at $39/month (Essential) for live customer-facing use. Live Chat, Auto Retrain and Email Replies are on the Business plan at $89/month. See the pricing page for current limits and add-ons.
FastBots states that uploaded data is not used to train OpenAI models through the API connection, and its data handling is GDPR compliant. You can make the chatbot private, whitelist domains and control where it's embedded. For anything sensitive — payment details, ID documents — keep that conversation with your front desk rather than the chat.
Train it on your own property pages and let it handle the late-night enquiries. Start free — no credit card required.
