Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
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Not if you set it up properly. The custom instructions tell the bot to stay informational, never make recommendations, and always direct case-specific questions about pensions, tax or suitability to a qualified advisor at your firm. We'd recommend reviewing the chat history regularly in the first few weeks and using Q&A entries to tighten any responses that drift.
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Not directly. FastBots doesn't have a native calendar integration today, so the chatbot captures the enquiry — name, email, advice area, situation — and either emails it to your team or sends it on through Zapier or Make. For the actual booking, the prospect can be pointed at your existing booking link.
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There aren't native CRM integrations, but lead details can flow into most CRMs through Zapier or Make once you set up a workflow. The chatbot itself doesn't write to the CRM mid-conversation — workflows run after the chat ends and the lead is captured.
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Two layers. First, don't train it on any content that includes performance figures — exclude those pages from the crawl. Second, add explicit instructions in the Tune AI prompt to never discuss past performance, projected returns or anything that could be read as a recommendation. Anything outside scope hits your fallback message.
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You can review every conversation in chat history. The Knowledge Assistant feature (on Business plan and above) flags questions the bot couldn't answer well, so you can add a proper response as a Q&A entry. Over the first few weeks this is how most firms tune the bot to their actual prospect base.
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Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim a conversation during configured availability hours and reply in real time — useful for higher-value enquiries where someone wants to talk through their situation before booking.
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FastBots states its data handling is GDPR compliant and that uploaded data isn't used to train OpenAI models through the API connection. You can make a chatbot private, restrict embedding to your own domain, and add rate limiting. For specific requirements around data residency or audit, talk to FastBots about Enterprise terms.
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There's a free plan with 1 chatbot and 50 messages/month, which is enough to test the setup. Paid plans start at $39/month (Essential), and most advisory firms that want Live Chat, auto-retraining and email replies will want the Business plan at $89/month.
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Yes — the bot supports around 95 languages. If a prospect writes in Spanish or French, it'll respond in the same language, drawing from your trained content. Chat translation in the dashboard is available on the Business plan and above.
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No, and it shouldn't try to. Think of it as a front door that handles the repetitive, qualifying questions so your paraplanner and admin team aren't fielding the same fee and regulatory questions every day. The judgement calls — suitability, recommendations, complex onboarding — still sit with your team.