Built For Legal Practices
Potential clients want a quick first response before they decide which firm to instruct. FastBots is an AI chatbot trained on your firm's services, FAQs and process — and it can act as an AI assistant for intake, gathering matter details and contact info, then handing the conversation to your team. It answers information requests, not legal advice.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A legal chatbot is a website assistant trained on a law firm's services, fees, processes and FAQs. It answers the routine questions potential clients ask before they pick up the phone — areas of practice, consultation costs, opening hours, document requirements — and collects contact details so the intake team can follow up. It is an information and intake tool, not a substitute for a solicitor.
No, and FastBots should not be set up to. The bot can explain what a firm does, what a process looks like in general terms, and what information the team will need. Anything that requires applying the law to a specific person's situation should be flagged for a qualified solicitor. The chatbot does not create a solicitor-client relationship.
Point it at your website and it will crawl your practice-area pages, fee information, team bios and FAQs. You can also upload documents — client guides, intake forms, internal FAQs — and add Q&A pairs for the questions you hear every week. Most firms have a working bot within a few hours.
No. It handles the repetitive part — area of practice, fees in general terms, opening hours, what documents to bring — and takes a structured enquiry when someone is ready. Your intake team then picks up qualified leads instead of fielding tyre-kickers and out-of-hours voicemails.
Pourquoi FastBots?
Most people search for a solicitor in the evening or at the weekend. The chatbot answers general questions and takes details whenever they land on your site.
Use the lead form to collect matter type, opposing party, deadlines, contact details and preferred follow-up time — so the fee earner has context before the callback.
Set guardrails in Tune AI so the bot is upfront: it shares information, not legal advice, and complex questions go to a qualified solicitor.
If you don't take legal aid or you don't handle criminal work, the bot can say so politely instead of wasting a callback slot from your team.
On the Business plan and above, a fee earner or paralegal can take over the conversation when an enquiry looks urgent or high value.
Crawl your conveyancing, employment, family or commercial pages so answers reflect what your firm actually does — not generic legal content.
New enquiries are emailed to whoever you nominate — intake, the relevant practice group, or a Zapier workflow that drops them into your CRM.
Every conversation is logged. You can see exactly what was said, spot questions the bot couldn't answer, and tighten the training as you go.
Situations réelles
Find out whether the enquiry is conveyancing, employment, family or commercial — and whether it's something your firm takes on — before booking a callback.
Catch the evening and weekend enquiries that would otherwise hit voicemail or go to the next firm on the search results.
Answer the constant 'how much does it cost?' and 'do you offer a free initial call?' questions using your published fee structure.
Collect property value, location, freehold/leasehold and chain status, then pass the details to the conveyancing team for a proper quote.
Gather employer name, role, dates and a short summary of what happened — enough for the employment team to triage on the callback.
Tell new clients what to bring or send across — ID, payslips, contracts, correspondence — based on the matter type.
Explain in plain English what a typical probate, divorce or commercial-lease matter involves so clients arrive informed.
On the Business plan and above, the bot can draft replies to routine inbound emails using your firm's information, ready for a fee earner to review.
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Configuration
FastBots crawls your practice-area pages, fee guides, team bios and FAQs. You choose which pages to include and exclude — for example, leaving out outdated news posts.
Voix de la Chambre
Professional, careful and reassuring. Provide information about the firm and its processes — never legal advice. If a question requires applying the law to the visitor's situation, ask for contact details and pass it to a qualified solicitor.
In Tune AI, tell the bot it gives information not legal advice, which matter types you take on, what fees to quote in general terms, and when to ask for contact details and hand over to the team.
Paste the FastBots embed code into your website — WordPress, Squarespace, Webflow or whatever you use — and the chat widget is live. Most firms are running in around 5 minutes.
Comparaison honnête
Most firms weigh up three options for handling first-contact enquiries: an AI chatbot trained on your site, an external telephone answering service, or letting after-hours calls hit voicemail. Here's how they compare in practice.
FastBots À partir de 39 $ par mois | Service de réponse téléphonique Typically $200–$600 / month | Messagerie vocale en dehors des heures d'ouverture Included with phone line | |
|---|---|---|---|
24/7 Coverage Answers enquiries at any hour | Oui | Often capped hours or extra fee | Oui, mais pas de réponse |
Trained On Your Firm Knows your practice areas and fees | Oui tiré de votre site web et de votre documentation | Script générique uniquement | —Non |
Structured Intake Captures matter type and details | Yes, configurable lead form | Nom et numéro de base | Aucun |
Transfert de personnel Live chat when needed | Formule « Yes on Business » et supérieures | Transfers to your line | Sans objet |
Conversation Record Reviewable transcripts | Full chat history | Call notes only | Voicemail audio |
Cost Predictability Flat monthly fee | Flat plan from $39/month | Per-call charges add up | Free, but missed work |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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Incroyablement facile à configurer et à mettre en route ! Nous recherchions un outil capable d'offrir du contenu de qualité aux visiteurs de notre site web tout en suggérant des produits à nos prospects potentiels, et c'était la solution idéale !
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No, and you shouldn't set it up to. FastBots is an information and intake tool. It can explain what your firm does, how a process generally works and what fees look like, but anything that requires applying the law to a specific situation is flagged and passed to a qualified solicitor. We recommend adding a short disclaimer to the welcome message so visitors know what to expect.
No. The bot is positioned as a general information assistant. You can make this explicit in the welcome message and in the Tune AI instructions so the bot reinforces it during the conversation. A formal retainer only begins through your firm's normal engagement process.
Not natively. The chatbot captures the enquiry — matter type, contact details and preferred times — and emails it to your team, or pushes it into your scheduling tool through a Zapier or Make workflow. For a confirmed booking, point the visitor at your existing calendar link or have intake follow up.
Conversations and lead details are stored in your FastBots dashboard and emailed to the addresses you nominate. FastBots states its data handling is GDPR compliant and that uploaded data is not used to train OpenAI's models. For sensitive matters, we'd still recommend telling visitors to share only the information needed to make contact, and to discuss the details on a secure call with a solicitor.
No. It handles the repetitive front-end — practice areas, fees in general terms, opening hours, document checklists, out-of-hours messages — and takes structured enquiries. Your team then spends time on real conversations with qualified prospects instead of triaging every inbound message.
Yes, on the Business plan ($89/month) and above. You enable Live Chat, set availability hours, and a fee earner or paralegal can claim the conversation, see what's been said, and continue in real time. Outside availability hours, the bot collects details and promises a callback.
Tell the bot in Tune AI which matter types you take on and which you don't. If someone asks about something outside your scope — criminal defence, immigration, anything you've excluded — it can politely say the firm doesn't handle that area and suggest they look elsewhere. That saves your intake team from declining calls all day.
The first version is usually live in around 5 minutes — crawl your website, paste the embed code, done. Getting the tone, scope and lead form right for a law firm typically takes another hour or two of refining. Most firms then review Chat History weekly and tighten the training based on what visitors are actually asking.
There's no native integration with legal case management platforms. You can route captured enquiries into most CRMs and spreadsheets through a Zapier or Make workflow once the chat ends. Email notifications are built in and work out of the box.
There's a free plan with 1 chatbot and 50 messages a month so you can build and test on your own site. Paid plans start from $39/month, and Live Chat with human takeover is on the Business plan at $89/month. No credit card needed to start.
Build a chatbot trained on your firm's website and see how it handles the next out-of-hours enquiry. Start free — no credit card required.
