Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
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No — and it shouldn't try. Quoting depends on material grade, tolerances, finishing, volume, tooling and current capacity. The chatbot's job is to confirm whether the work is in your wheelhouse and capture the detail your sales engineer needs to put together a real quote.
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In the Tune AI section you write plain-English instructions like 'never commit to a specific lead time' or 'always route requests over 10,000 units to a sales engineer'. The bot follows those rules. You can also set a fallback message for anything outside its boundaries.
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Don't handle controlled technical data in chat. The right pattern is to instruct the bot that when a conversation touches controlled specifics — drawings, dimensions, regulated materials — it stops and routes the prospect to a sales engineer through the lead form. The chat itself stays at the 'are you ITAR registered, can you discuss this, who do I speak to' level.
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Yes, when file uploads are enabled. Supported types include PDFs, Word documents, CSVs and common image formats including JPEG, PNG, WebP and HEIC. Native CAD formats like STEP or IGES aren't supported — most buyers will send a PDF drawing or a screenshot at this stage, then exchange native files with your engineer over email.
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Through Zapier or Make workflows rather than as a native integration. When a lead is captured in chat, a workflow fires once the conversation ends and creates the lead or contact in your CRM — Salesforce, HubSpot, Pipedrive, Microsoft Dynamics or whatever you run. The chatbot itself doesn't update the CRM mid-conversation.
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Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim an active conversation, see the history and reply in real time. You set the availability hours and the bot only offers handover during those hours — so a 2am enquiry still gets captured, but doesn't sit waiting for a human who isn't there.
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Around 95 languages. Export prospects often start a conversation in their own language, and the bot responds in kind. You can also translate conversation history into your preferred language inside FastBots on eligible plans, so reviewing overnight enquiries is straightforward.
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Most manufacturers are running on the free plan in under an hour — crawl your website, review what got pulled in, write a short set of house rules in Tune AI, and paste the embed snippet on the site. Adding datasheets, spec sheets and a tuned lead form takes a bit longer, but you can launch with the basics and add depth as you go.
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The free plan covers 1 chatbot and 50 messages a month with no credit card required — fine for testing on your capabilities pages. Paid plans start at $39/month (Essential), and Live Chat with sales-engineer handover is on the Business plan at $89/month and above. See the pricing page for current limits.
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No. It replaces the repetitive front-end work — 'do you do aluminium', 'what's your MOQ', 'are you ISO 9001'. Real quoting, technical discussion and customer relationships still belong with your engineers. Think of the chatbot as a tireless first-line filter that hands warm, qualified RFQs to the people who can actually win them.