Built For Healthcare
Patients ask the same admin questions all day — opening hours, new-patient registration, what to bring, whether you take their insurance. FastBots learns your clinic's information once and answers those questions around the clock, captures contact details for follow-up, and passes anything clinical or urgent straight to your team.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A healthcare chatbot is a website chat assistant that answers patient admin questions — things like opening hours, services, registration, location and what to bring to an appointment. It works from your clinic's own website and documents, not generic medical sources. It's there to handle the routine questions, not to diagnose or give clinical advice.
No, and it shouldn't. A FastBots chatbot handles the repetitive admin questions that pile up in your inbox and on the phone, so your front desk has time for the patients in front of them. Anything clinical, sensitive or urgent gets passed straight to your team.
Yes, as long as it's set up with clear boundaries. FastBots is an information and intake tool — it answers admin questions and captures enquiries. You add custom instructions telling it not to diagnose, not to interpret symptoms and to direct urgent issues to a phone number or emergency service.
Most clinics get a first version live in around 5 minutes. You point FastBots at your website, it reads the pages you've already written, and you tell it how to behave — what to answer, what to refuse and when to hand off to a real person.
Pourquoi FastBots?
Most patient messages arrive in the evening or at weekends. The chatbot answers hours, location, services and registration questions whenever they're asked, so nothing waits until Monday morning.
When someone asks about joining the practice, the chatbot can collect their name, contact details and reason for getting in touch, then email the enquiry to your front desk for follow-up.
Custom instructions tell the bot to handle admin only — never diagnose, never interpret symptoms, never give clinical advice. Anything outside those boundaries gets directed to your team or to emergency services.
On Business plan and above, your team can take over a conversation in real time. The patient stays in the same chat — no starting over, no second phone call.
Patients can ask in the language they're most comfortable with, which matters when explaining registration steps or what to bring to an appointment.
The chatbot reads your services pages, FAQs, registration forms and policy documents. Answers reflect your clinic — your fees, your insurers, your opening hours — not a generic medical script.
Show the questions patients actually ask — "opening hours", "new patients", "do I need a referral" — as one-tap pills, so the chatbot handles them instantly.
FastBots is an AI chatbot that can act as an AI agent — gathering name, contact, preferred time and reason for the visit across a conversation, then routing that to your team through Zapier or Make once the chat ends.
Situations réelles
Answer what documents are needed, how long registration takes and whether the practice is currently accepting patients in their area.
Reply instantly with your hours, parking information and directions, including bank holidays and clinic-closure dates you've added to the training.
Explain what services the clinic offers, what each appointment type costs and whether the clinic accepts a particular insurer.
Collect the patient's name, contact details and preferred appointment time, then send the request to your booking team — the chatbot captures the request, your team confirms the slot.
Tell patients what to bring, how to prepare, whether to fast beforehand and where to check in — straight from your existing patient information sheets.
Answer whether a referral is needed, which insurers you work with and how to submit insurance details, then pass anything specific to the team.
When a patient describes symptoms or asks for medical advice, the chatbot declines politely and points them to the right contact — your urgent line, an out-of-hours service or emergency services.
When enabled, patients can attach supported documents like a referral letter or registration form so your team has it on file before they call back.
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Configuration
FastBots crawls your site and reads your services, fees, registration and contact pages. You pick which URLs go into training and which to skip.
Voix de la Chambre
Calm, clear and admin-focused. Never diagnose, interpret symptoms or recommend medication. If a patient describes a medical concern or anything urgent, direct them to call the practice or contact emergency services.
Tell the bot what it can answer and what it absolutely shouldn't — no diagnosis, no symptom interpretation, no medication advice. Add a clear fallback for anything urgent.
Drop the embed snippet into your website and the chat widget goes live. Same snippet works on WordPress, Squarespace, Wix, Webflow and most clinic site builders.
Comparaison honnête
Most clinics weighing up a chatbot are really comparing it against the alternatives they already use — a phone answering service, an out-of-hours voicemail, or simply letting the website FAQ do the heavy lifting.
FastBots À partir de 39 $ par mois | Service de réponse téléphonique Tarif à l'appel ou forfait mensuel | FAQ sur les sites web statiques Gratuit, mais avec des restrictions | |
|---|---|---|---|
Disponible 24 heures sur 24, 7 jours sur 7 Les soirs, les week-ends et les jours fériés | Oui | Cela dépend du contrat | Oui |
Formés sur votre contenu Your fees, insurers, services | Oui provenant de votre site et de votre documentation | Reads a script | Oui but static |
Saisie des informations relatives au patient Name, contact, reason for visit | Oui envoyé par e-mail à votre équipe | Oui depending on plan | —Non |
Transfert en direct Same conversation, no restart | Oui Plan d'affaires et au-delà | Always human | —Non |
Prise en charge multilingue Environ 95 langues | Oui | Varies | Usually one language |
Clinical Advice Diagnosis, triage, medication | No — by design | —Non | —Non |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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Vraiment impressionnant ! En tant que consultant en santé numérique, je suis impressionné par la conception intuitive et robuste FastBots, ses fonctionnalités puissantes et sa sécurité conforme au RGPD, qui en font l'outil idéal pour créer des bots sécurisés et réactifs, capables d'améliorer la prise en charge des patients et de rationaliser les processus de soins de santé.
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No. The chatbot handles the repetitive admin questions — opening hours, services, registration, what to bring — so your receptionist has more time for patients in person and on the phone. Anything that needs a human voice still goes to your team.
No, and you shouldn't let it. FastBots is an information and intake tool. You set custom instructions telling it never to diagnose, interpret symptoms or recommend medication, and to direct anything clinical or urgent to your phone line or emergency services.
Not natively. The chatbot captures the appointment request — name, contact, preferred time, reason — and emails it to your team, or sends it to a spreadsheet or CRM through a Zapier or Make workflow. Your booking team then confirms the slot.
Patients should never be asked to share clinical details or medical history through the chat — only admin information needed for follow-up. FastBots states it's GDPR-compliant for data handling, but if your clinic operates under HIPAA or another specific regime, check with us before going live.
On Business plan ($89/month) and above, you can enable Live Chat. When a patient asks for a real person, or the bot can't answer, the conversation appears in your dashboard. A team member claims it and replies inside the same chat — the patient doesn't have to start over.
Yes. On Business plan and above, auto-retraining revisits selected pages daily, weekly or monthly. So when you update your fees, opening hours or services list on the website, the chatbot picks up the change without you doing it manually.
Yes, when you turn on file uploads. Patients can share supported file types like PDFs, Word documents and images — useful for referral letters or completed registration forms. It's not a replacement for a secure patient portal for sensitive medical records.
Around 95 languages. Patients can ask in the language they're most comfortable with, and the bot answers in that language — helpful for explaining registration steps or what to bring to an appointment.
Most clinics get a first version live in around 5 minutes. Point FastBots at your website, let it crawl your services and registration pages, add a paragraph of instructions about what it should and shouldn't answer, then paste the embed snippet onto your site.
There's a free plan with 1 chatbot and 50 messages a month — useful for testing on your own site. Paid plans start at $39/month. Live Chat handover, auto-retraining and email replies are on the Business plan at $89/month.
Point it at your website, set the guardrails, paste one line of code. You can have a working version live before your next coffee.
