Built For Non-Profits
Most enquiries to a charity are the same handful of questions — how to donate, how to volunteer, where the money goes, and whether you can help with a specific situation. FastBots learns your programmes, impact and giving pages once, then answers those questions day or night. It's an AI chatbot that can act as an AI assistant for your team — capturing volunteer signups, routing partnership leads, and passing sensitive conversations to a real person through live chat.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A nonprofit chatbot is a website assistant trained on your charity's own content — programmes, impact reports, giving pages, FAQs and volunteer information. It answers visitor questions in plain language, captures donor and volunteer enquiries, and hands sensitive conversations to your team. FastBots is built for this kind of focused, on-brand use.
Yes, if that information is on your website or in the documents you upload. The bot will explain how to give, whether donations are tax deductible in your country, what donors get back, and where to find your annual report. It won't make claims you haven't published yourself.
No. The chatbot handles the repetitive questions — donating, volunteering, programme eligibility, where you operate — so your team can spend time on conversations that need a human. On Business plan and above, live chat lets a staff member take over for major-donor enquiries, safeguarding concerns or anything that needs judgement.
Most charities get a working bot in about 5 minutes. Point it at your website, let it crawl your programmes and giving pages, add a short instruction about tone, and paste one line of code onto your site. You can refine answers as real conversations come in.
Pourquoi FastBots?
Donations and volunteer interest don't only arrive 9 to 5. The bot answers questions about giving, gift aid and programmes overnight and at weekends, when your office is closed.
When someone asks about volunteering, the bot can collect their name, location and area of interest, then email the details to your volunteer coordinator so nothing gets lost in a shared inbox.
Donors increasingly ask for transparency. Train the bot on your annual report and impact pages so it can answer 'how much reaches the programmes?' with honest, specific numbers you've already published.
Useful if your charity serves multilingual communities or runs international programmes. Visitors can ask in their own language and get answers from the same trained content.
On Business plan and above, a staff member can take over a chat when someone is asking about a difficult situation, a major gift, or a partnership. The visitor stays in the same conversation.
When a business asks about sponsorship or matched giving, the bot can capture the company name and contact details and pass them straight to your partnerships lead.
You decide whether the bot answers only from your content, uses general knowledge too, or can search the live web. For most charities, sticking to your own approved content is the right choice.
Auto retrain (on Business plan and above) keeps the bot in sync when you launch a new appeal, change a programme or publish a fresh impact report.
Situations réelles
A donor in a different timezone asks whether monthly giving can be paused, or how to leave a legacy gift. The bot answers from your giving page and your legacy information.
Someone asks about helping at events. The bot explains the roles you offer, where you operate, and collects their details for the volunteer coordinator to follow up.
A person in difficulty asks if they can get help. The bot explains who the programme is for and how to apply — and signposts emergency services if the situation is urgent.
A company asks about partnership tiers, matched giving or workplace fundraising. The bot answers from your partnerships page and routes the enquiry to the right person.
Donors and journalists ask for the latest impact figures. The bot shares the report link and answers the most common questions about how funds are used.
Visitors check whether you work in their country or region. The bot answers from your programme pages so no one is misdirected.
Sensitive enquiries about legacies or memorial donations get a calm, factual answer, with a clear handover to a human when the visitor wants to talk.
Journalists asking for basic facts — founding date, areas of work, leadership — get pointed to the press page and an email contact for interviews.
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Configuration
Add your domain and FastBots will crawl your programmes, giving pages, impact reports and FAQs. You choose which pages are in and which are out.
Voix de la Chambre
Warm and sincere, never pushy or guilt-trippy. Answer only from our published content. If a visitor seems to be in immediate danger, give them the relevant emergency service number and offer to connect them to a human.
Tell the bot to be warm and never guilt-trippy, to stick to your published content, and to signpost emergency services when someone is in immediate danger.
Add the FastBots embed snippet to your website. It works on WordPress, Squarespace, Webflow, Wix and most other platforms charities use.
Comparaison honnête
Most charities weighing up a website chatbot are really choosing between three options: FastBots, a generic contact form, or one of the donor-platform widgets bundled with their giving software. Here's an honest comparison.
FastBots À partir de 39 $ par mois | Formulaire de contact standard Free with most websites | Donor-Platform Chat Widget Varies by provider | |
|---|---|---|---|
Answers Common Questions Instantly Donations, volunteering, programmes | Oui trained on your site | No — visitor waits for a reply | Limited to scripted FAQs |
Disponible 24 heures sur 24, 7 jours sur 7 Y compris les soirs et les week-ends | Oui | Form sits in an inbox | Yes, but scripted only |
Captures Volunteer And Donor Leads Envoyé par e-mail à votre équipe | Yes, with custom fields | Yes, one form per page | Yes, basic fields |
Live Chat Handover For sensitive conversations | Oui Plan d'affaires et au-delà | —Non | ~Sometimes, varies by provider |
Formé à partir de votre propre contenu Impact reports, giving pages, FAQs | Oui website, PDFs, sheets | Sans objet | Usually scripted FAQs only |
Assistance multilingue Environ 95 langues | Oui | Depends on translation plugin | Varies |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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J'ai testé fastbots un mois dans le cadre de la formation pour mon programme de certification de spécialiste en développement durable. Après un mois de formation, j'ai constaté que le système était très facile à mettre en œuvre et très flexible. J'ai donc décidé de m'abonner.
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No. It handles the repetitive questions — how to give, how to volunteer, where you work, what your programmes cover. That frees your team to focus on major donors, partnerships and people who need a real conversation. On Business plan and above, live chat lets a staff member take over the moment a chat needs human judgement.
No — and we'd be cautious about any tool that claimed to. The chatbot explains how to give, links to your donation page, and answers questions about gift aid, tax deductions or recurring giving. The transaction itself happens on your existing donation platform, which is the right place for it.
Not as a native integration. FastBots can connect to other tools through Zapier or Make workflows once a chat ends — for example, pushing a captured donor enquiry into a CRM or spreadsheet. The chatbot doesn't process payments or modify donor records mid-conversation.
You should set the bot's instructions to signpost the relevant emergency service if someone describes immediate danger, and to offer a handover to a human when live chat is on. The chatbot is an information and intake tool — it doesn't give crisis advice or replace trained support.
Yes. FastBots supports around 95 languages, which is useful if you serve multilingual communities or run international programmes. Visitors can ask in their own language and the bot will respond from the same trained content.
In the Tune AI settings you can tell the bot to answer only from your uploaded content, set the tone to warm and factual, and add a fallback message for anything it doesn't know. You can also review chat history to spot any answers that need tightening up.
FastBots states that data handling is GDPR compliant and that uploaded data isn't used to train OpenAI models through the API connection. You can also keep chatbots private, restrict the domains they can be embedded on, and review or delete conversations from the dashboard.
There's a free plan with 1 chatbot and 50 messages a month — no credit card needed — which is enough to test it on your site. Paid plans start at $39/month for more messages, more training data and integrations. Live chat, auto retrain and email replies are on the Business plan at $89/month.
Most charities are up and running in about 5 minutes. You point it at your website, let it crawl, add a short instruction about tone and emergency signposting, and paste the embed snippet onto your site. You can keep refining the answers as real questions come in.
Yes. The lead form can collect name, email, location and a custom field like 'area of interest', and email the details to one or more recipients automatically. You can also export leads or push them into a CRM through a Zapier or Make workflow.
Build a chatbot trained on your programmes, giving pages and FAQs. No credit card needed to try it.
