Built For Pharmacies
Most calls into a pharmacy are the same handful of questions — opening hours, refill status, flu shots, whether you carry a particular product. FastBots answers those from your website around the clock, captures refill and transfer enquiries, and routes anything clinical to a real pharmacist.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
A pharmacy chatbot is a website chat assistant trained on your store's information — opening hours, services, vaccine availability, OTC ranges, refill and transfer process. It answers routine customer questions day or night so your counter staff and pharmacist aren't stuck on the phone for the same admin questions all day.
No, and FastBots shouldn't be set up to. The chatbot handles information and intake — hours, services, pricing, refill requests, vaccine availability. Anything clinical (interactions, dosing, side effects, symptoms) is routed to your pharmacist through live chat or a callback request.
The everyday ones: opening hours, whether the pharmacist is in, vaccine availability and cash prices, accepted insurance plans, delivery options, whether you carry a specific OTC product, and how to transfer or drop off a prescription. It pulls these answers from your own website and any notes you add.
Around 5 minutes for a working first version. Point FastBots at your pharmacy website, it crawls your pages, you add a few house rules (no clinical advice, always offer to connect to the pharmacist) and paste one line of code on your site.
Pourquoi FastBots?
Customers checking if you're open on Sunday or whether the pharmacist is in get an instant answer instead of a missed call or a Google guess.
Flu, COVID, shingles and travel vaccine questions spike at predictable times. The bot answers availability, walk-in policy and cash pricing without tying up the counter.
When someone asks to transfer a prescription or request a refill, the lead form collects their name, phone and current pharmacy, then emails it straight to your team.
Anything that sounds clinical — dosing, interactions, side effects — triggers a live chat handover or callback request, so a real pharmacist deals with it.
If your pharmacy serves a diverse community, the chatbot can answer in the customer's preferred language without you hiring extra staff.
You set the rules: no medical advice, no specific drug recommendations, no prescription numbers or insurance details collected in chat. The bot stays within those lines.
Auto retrain (Business plan and above) revisits your pages on a daily, weekly or monthly schedule so updated hours, services and pricing flow through to the bot.
Through Zapier or Make workflows, captured refill and transfer requests can land in a spreadsheet, email list or task tool once the conversation ends.
Situations réelles
Patients message at 10pm asking for a refill. The bot collects their details so the team can pick it up first thing in the morning.
Answers whether vaccines are in stock, walk-in or by appointment, cash price and which pharmacists are administering them this week.
Walks the customer through what you need — name, phone, current pharmacy — and emails the transfer request to your team.
Answers "do you carry [brand]?" from your trained product info, while reminding the customer to call ahead to confirm current stock.
Tells customers which insurance plans you accept and shares cash prices for vaccines and common services pulled from your published info.
When someone needs clinical advice, the bot offers live chat with a pharmacist or takes their number for a callback during pharmacist hours.
Explains delivery zones, fees, pickup hours and curbside options so customers stop calling to ask the same logistics questions.
Serves Spanish, Mandarin, Vietnamese or any of around 95 languages so customers can ask in the language they're most comfortable with.
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Configuration
FastBots crawls your services, hours, vaccine pages and FAQs. You pick which pages train the bot — leave out anything you don't want it answering from.
Voix de la Chambre
Professional, plain and brief — customers may be unwell. Never give medical advice, drug interactions, dosing or diagnoses. For any clinical question, offer to connect to the pharmacist on live chat or take a callback.
Add custom instructions: no clinical advice, no dosing or interaction questions, always offer to connect to a pharmacist, never collect prescription numbers or insurance IDs.
Drop the embed snippet into your site — WordPress, Squarespace, Wix, Webflow or custom HTML. The chat widget appears and is live.
Comparaison honnête
Most independent and small-chain pharmacies weigh up three options for handling the same repeating questions: a website chatbot, a paid answering service or simply letting calls go to voicemail after hours.
FastBots À partir de 39 $ par mois | Service de réponse téléphonique Per-minute or per-call fees | After-Hours Voicemail Free, but silent | |
|---|---|---|---|
Answers Hours, Vaccines, OTC Questions From your own site content | Oui, 24 heures sur 24, 7 jours sur 7 | Yes, but scripted | —Non |
Captures Refill And Transfer Requests Envoyé par e-mail à votre équipe | Yes, with lead form | Oui, via les notes d'appel | Messagerie vocale uniquement |
Routes Clinical Questions To Pharmacist Live chat or callback | Yes, on Business plan | Often forwarded | Not until next day |
Works In ~95 Languages For diverse communities | Oui | Usually English only | —Non |
Coût par demande At normal volumes | Flat monthly | Per-call charges | Free, but low conversion |
Temps de mise en place To first working version | environ 5 minutes | Days, plus scripting | Immédiat |
Cette comparaison présente les options les plus courantes. D'autres outils peuvent présenter des différences : vérifiez toujours les tarifs et les fonctionnalités actuels avant de prendre une décision.
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Vraiment impressionnant ! En tant que consultant en santé numérique, je suis impressionné par la conception intuitive et robuste FastBots, ses fonctionnalités puissantes et sa sécurité conforme au RGPD, qui en font l'outil idéal pour créer des bots sécurisés et réactifs, capables d'améliorer la prise en charge des patients et de rationaliser les processus de soins de santé.
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No. FastBots is set up as an information and intake tool, not a clinical one. It can't diagnose, recommend dosing, advise on interactions or replace pharmacist judgement. Any clinical question is routed to your pharmacist on live chat or via a callback request — that boundary should be written into the bot's instructions on day one.
Not directly. The chatbot collects the request — customer name, phone number, prescription or medication name where appropriate — and emails it to your team to action in your pharmacy management system. It doesn't connect to dispensing software and doesn't move medications through a workflow on its own.
FastBots is GDPR compliant and doesn't share uploaded data to train OpenAI models, but we don't currently offer a signed BAA or HIPAA-specific configuration. The practical answer: don't ask customers to share prescription numbers, dates of birth, insurance IDs or specific medical details in chat. Use it for general info, refill requests with minimal contact details, and pharmacist handover.
Yes, on the Business plan ($89/month) and above. Live chat lets a pharmacist or technician claim a conversation, see what's already been said and reply in real time during the hours you set. Outside those hours, the bot collects contact details for a callback the next working day.
Not natively. FastBots doesn't have a direct connection to systems like PioneerRx, Liberty or PrimeRx. Through Zapier or Make workflows you can push captured leads (refill requests, transfer enquiries) into a spreadsheet, task tool or anywhere your team checks daily, but the chatbot itself doesn't read or update PMS data.
FastBots is an AI chatbot first, but it can behave more like an AI agent when you turn on live internet search or connect a workflow. For a pharmacy that usually means gathering refill or transfer details across a multi-turn conversation, deciding when to escalate to a pharmacist, and pushing the captured information to your team through Zapier or Make once the chat ends.
Two layers. First, set Knowledge Sources to your own trained content so it answers from your website and notes rather than general AI knowledge. Second, write custom instructions that explicitly forbid clinical advice, drug recommendations and collecting prescription numbers or insurance IDs. You can also add a default fallback that always offers pharmacist handover.
Start free — 1 chatbot, 50 messages a month, no credit card. Paid plans start at $39/month (Essential) for a customer-facing pharmacy bot. Live chat with pharmacist handover sits on the Business plan at $89/month. See the pricing page for current limits and add-ons.
Around 95 languages. If your community speaks Spanish, Mandarin, Vietnamese, Arabic or anything else, the bot can answer in the customer's language and you'll see the transcript translated in your chat history on eligible plans.
Around 5 minutes for a first version. Point it at your website, let it crawl, set the guardrails (no medical advice, always offer pharmacist handover), and paste the embed snippet onto your homepage. From there you'll refine the answers as you see what real customers ask.
Build a chatbot trained on your hours, services and refill process. Start on the free plan and upgrade only when you need more.
