Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
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No. The bot handles the repetitive prospectus questions (entry requirements, fees, deadlines, open days) so your admissions advisers can spend time on the conversations that actually need judgement. Think of it as a first responder, not a replacement.
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No, and it shouldn't. We recommend setting a clear guardrail in Tune AI that tells the bot to always direct visa, CAS and immigration questions to your official international adviser. It can still answer fee, scholarship and English-language test questions from your published pages.
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Yes, if you connect the right app. With Zapier MCP connected, the bot can book the slot right in the chat across 8,000+ apps, so an applicant can reserve an open day place or interview without leaving the conversation. The action set depends on what you connect. If you prefer something simpler, the bot can answer when the next open day is, point applicants at your booking link, and capture their details for your recruitment team to follow up, or push captured enquiries into your admissions CRM through a Zapier or Make workflow after the chat. It's your choice.
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Clearing is exactly the situation a website bot is built for, a few days of huge, repetitive traffic. The bot answers "do you still have spaces?" and "what grades do you need now?" from your live clearing pages, and on Business plan and above it can transfer hot applicants to a live adviser through live chat.
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Yes, if you train it that way. Crawl both your UG and PG prospectus sections, use Q&A entries to cover edge cases, and add a custom instruction telling the bot to ask which level the applicant is enquiring about when it's not obvious. That keeps PG fees and entry routes from getting mixed up with UG ones.
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Our data handling is GDPR compliant and that uploaded data isn't used to train OpenAI models. You can make the bot private, whitelist the domains it embeds on, and rate-limit messages. For sensitive applicant data (medical disclosures, safeguarding), it's still better to direct applicants to a secure form rather than collect it in chat.
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Yes. FastBots starts as a chatbot trained on your content. Turn on live internet search and it can look things up. Connect Zapier MCP and it can take real actions right in the chat across 8,000+ connected apps: book an open day slot, write an applicant into your CRM, or raise a ticket, depending on which apps you connect. If you want something simpler, a Make or Zapier workflow can gather applicant details across a multi-step intake and push the enquiry into your CRM or a Google Sheet after the chat ends.
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On Business plan ($89/month) and above, auto-retraining can refresh selected website sources daily, weekly or monthly. So when course leaders update entry requirements or accommodation prices change, the bot picks up the new content without you having to retrain it manually.
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Most universities can have a working first version in an afternoon: crawl the prospectus, paste in your house rules, embed the widget on a single course page to test. Tuning it well (Q&A entries for the trickiest questions, guardrails for international queries, lead-form copy) is where the real work is, and that's usually a week of polishing.
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The free plan ($0/month) is enough to build and test a single bot: 1 chatbot, 50 messages per month, no credit card. Paid plans start at $39/month (Essential). Live Chat, Auto Retrain and Email Replies are on the Business plan at $89/month. For larger universities with high enquiry volumes, the Premium or Enterprise tier is usually a better fit.
