Use Case
Most online shoppers don't bounce because your products are wrong. They bounce because they can't tell which one is right for them. FastBots is an AI chatbot you train on your catalogue, FAQs and shipping policy so it can answer pre-purchase questions, narrow the choice down and point shoppers at the product that actually fits.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
An AI shopping assistant is a chatbot that helps online shoppers find the right product, compare options and answer pre-purchase questions like sizing, shipping and returns. It works alongside your store, replying instantly so people don't have to dig through filters or wait on an email.
Yes. Trained on your product pages, category descriptions and FAQs, FastBots can suggest items based on what the shopper describes: "a waterproof jacket under $200" or "a serum for dry skin". On the Shopify integration it can pull live catalogue data, including price, variants and stock.
No. The bot helps shoppers choose and answers questions, then sends them to the product page to buy. Checkout, payment and order processing stay inside your store: that's where they belong, and it keeps your existing setup intact.
Most stores get a first version running in about 5 minutes. Point FastBots at your site, let it crawl your product and policy pages, set the tone, then paste the embed snippet into your theme. You can keep refining as you watch real conversations come in.
Pourquoi FastBots?
Shoppers describe what they need in plain English and the assistant narrows it down. Great for fashion sizing, beauty shade matching, electronics specs and "which one for me?" categories.
Answers come from your own product pages, shipping rules, returns policy and FAQ: not generic web data. If your free-shipping threshold is $75, that's the number it gives.
On the Shopify integration the chatbot acts as an AI agent: pulling live pricing, variants, stock and order info from your store, and helping shoppers update profile or address details inline.
Most product questions arrive evenings and weekends, when no one is staffing the inbox. The bot covers sizing, materials, compatibility, lead times and shipping at any hour.
International shoppers get answers in their own language without you running a multilingual support team. Useful for brands with traffic from Europe, LATAM or Asia.
The same trained assistant can reply on your storefront and on the channels shoppers DM you on. One source of truth, fewer dropped enquiries.
On Business plan and above, the bot can pass the shopper to a real team member when it's a wholesale enquiry, a custom order or anything that needs judgement. The chat history goes with them.
If a size or colourway is sold out, the assistant can take an email for restock alerts or wholesale enquiries and send them straight to your team.
Real Customer Story
DesignBundles.net runs a digital product marketplace with a knowledge base too big for shoppers to find what they need quickly. Inbound support tickets were piling up, response times were slipping, and customer satisfaction with them. They added a FastBots chatbot trained on the help centre and product pages so visitors get instant answers about downloads, licensing and account questions. Over six months they saw nearly a 50% reduction in incoming tickets: freeing the support team for higher-value work.
Situations réelles
"A daily moisturiser for oily skin under $30" or "a stroller that fits a small car boot": the bot suggests matching items from your catalogue and explains why.
Pulls size charts, fit notes and "runs small / true to size" guidance from your product pages so shoppers stop guessing and stop returning.
Answers the three questions every store gets dozens of times a day: when will it arrive, do you ship to my country, and how do I return it.
Side-by-side answers on price, specs and use case: perfect for electronics, supplements, outdoor gear and anything with overlapping models.
Captures lead time, volume and contact details for bulk orders, then notifies your sales team by email or passes to live chat for the conversation.
When a variant is sold out, the bot offers a restock alert, takes the email and logs the request: so missed demand doesn't quietly walk away.
On Shopify, shoppers can ask "where's my order?" and the bot pulls live status. On other platforms, it explains your shipping timeline and points to tracking emails.
Handles the late-night flood of "is this in stock" and "how do I use this" so your team starts the morning with real conversations, not 60 repeats of the same question.
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Configuration
Give FastBots your product, category, FAQ and policy URLs. It crawls the pages and turns them into the assistant's knowledge: usually a few minutes for a typical store.
Voix de la Chambre
Friendly and direct, like a knowledgeable shop assistant. Recommend based on what the shopper actually asked for: not the most expensive item. If a fit, size or warranty question is ambiguous, offer live chat instead of guessing.
Tell the bot how to sound, what to recommend, when to send shoppers to live chat and what to do if it doesn't know the answer. Add suggested questions for your best-selling categories.
Drop the embed snippet into your theme (Shopify, WooCommerce, BigCommerce, custom). On Shopify, connect via OAuth as well so the bot can pull live catalogue data.
The chatbot has been instrumental in reducing workload, improving response times, and increasing customer satisfaction.
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
No, and we'd be careful of any tool that says it can. FastBots helps shoppers find the right product and answers their questions, then sends them to your product page to check out. Payment and order processing stay inside your store, which keeps your existing setup, taxes and fulfilment intact.
On most stores, it uses what it learned from your crawled product and category pages: descriptions, specs, prices, FAQs. On Shopify, the OAuth integration lets it query your live catalogue so it can return current pricing, variants and stock on the fly.
On the Shopify native integration, yes, the bot can pull live order information for the shopper. On other platforms, order status lookup isn't native; you can either point shoppers at your tracking emails or wire up a workflow through Zapier or Make.
On the Business plan and above, you can set selected pages to auto-retrain daily, weekly or monthly, so price and policy changes flow through. On Shopify, live product data is fetched in real time during the conversation, so new prices and stock show up immediately.
FastBots connects natively to Instagram, WhatsApp, Facebook Messenger and Telegram, so the same trained assistant can reply on the channels your shoppers actually message you on. The training, tone and policies are shared: you don't run a separate bot per channel.
No. It clears the repetitive pre-purchase questions (sizing, shipping, "is this still in stock", "do you ship to Canada") so your team can spend time on the conversations that need a human: complaints, custom orders, B2B and anything sensitive. Live Chat (Business plan and above) lets your team take over a chat instantly when needed.
Yes. FastBots supports around 95 languages, so a shopper in Madrid asking about sizing in Spanish gets a Spanish reply. Useful for brands with traffic from Europe, LATAM or Asia who don't want to staff a multilingual team.
The free plan covers 1 chatbot and 50 messages a month: enough to test it on your store. Paid plans start at $39/month (Essential), which is where the Shopify integration and the wider channel set unlock. Live Chat handover, Email Replies and auto retraining are on the Business plan at $89/month.
For a small or mid-size store, the crawl usually takes minutes: most of the setup time is tuning the tone and choosing what the bot should recommend (or not recommend). For very large catalogues with thousands of SKUs, the Shopify integration is the better path because it queries products live instead of relying purely on a trained snapshot.
You set the fallback. It can say it doesn't know and offer live chat, capture the question as a lead, or suggest a link to a human-staffed channel. The Knowledge Assistant (Business plan and above) shows you exactly which questions the bot struggled with, so you can add the answer and improve over time.
Train it on your store, set the tone, paste the snippet. If it helps shoppers find the right product, keep going. If it doesn't, you've lost nothing.
