Use Case
Your customers DM you on WhatsApp. They also DM you on Instagram, Messenger and Telegram, and they expect a reply in minutes, not next morning. FastBots is one AI chatbot, trained once on your website and policies, that auto-replies to inbound DMs on all four channels and hands the conversation to a real person when it needs to.
Providing AI Chatbots to Trusted Brands Around The World
Réponses rapides
It is an AI assistant connected to your WhatsApp Business number that replies to inbound customer messages automatically. With FastBots, the same bot also handles Messenger, Instagram and Telegram DMs, drawing answers from your website, documents and FAQs.
Yes. WhatsApp, Instagram DM, Facebook Messenger and Telegram are all native channels in FastBots. You train one chatbot on your content and connect whichever channels your customers actually use, answers stay consistent across all of them.
Yes, on the Business plan and above. When the bot can't answer or the customer asks for a person, a team member can claim the chat and reply in real time. The conversation history from the AI portion stays visible, so nobody has to repeat themselves.
No. The bot only handles inbound DMs. It won't reply to comments on posts, respond to story mentions or publish anything to your feed. Think of it as a 24/7 inbox assistant, not a social media manager.
Pourquoi FastBots?
Train once on your website and documents, then connect WhatsApp, Instagram, Messenger and Telegram. The same answers, tone and lead capture work on every channel.
Most fashion, restaurant and coaching DMs arrive outside business hours. The bot replies in seconds so a midnight "do you ship to Canada?" doesn't sit unread until Monday.
Point the crawler at your site and it picks up your shipping rates, return windows, size guide and FAQs. Answers come from your own content, not generic AI guesses.
Useful for brands and creators with international followers. A DM in Spanish, French or Portuguese gets a reply in the same language without you setting up separate bots.
When someone asks about a custom order, a hold or a quote, the bot can collect name, email and details right there in the conversation and email them to your team.
On the Business plan and above, Live Chat lets a team member claim a DM mid-conversation, see what's already been said and take it from there. Great for complaints, big orders and VIP customers.
Turn on live internet search or wire up a Zapier or Make workflow and the chatbot starts behaving like an AI agent, gathering info, deciding when to escalate and pushing captured leads into your CRM or Google Sheets after the chat.
Every DM thread is stored per contact, so when the same customer comes back two weeks later the context is there. Search history, export transcripts or review what the bot couldn't answer and improve it.
Real Customer Story
Advanced Poly Clinic in Kathmandu was watching patient inquiries on WhatsApp and Facebook Messenger sit unanswered for two or three days while their reception phones rang non-stop. Dr. Denis deployed a FastBots chatbot across the website, WhatsApp Business and Facebook Messenger, trained on the clinic's health-package pricing, doctor availability and disease information. Replies are now instant on every channel, the phones ring less, and the bot is 99% accurate. Setup took about two hours.
Situations réelles
Boutique fashion and beauty brands get a wave of "is this in stock?" and "do you ship to…?" DMs every night. The bot handles them while you sleep and flags the ones that need a human.
Restaurants, gyms and salons get the same "are you open Sunday?" and "how much for a kids' cut?" messages every week. The bot answers from your trained content in seconds.
Coaches and creators see DMs spike during launches, mostly the same pricing, payment-plan and access questions. The bot handles the FAQ flood so your DMs aren't a full-time job.
Answer questions about opening hours, the kids' menu, dietary options and whether you take walk-ins. For actual bookings, the bot captures the request or shares your reservation link.
Plumbers, electricians, cleaners and movers get DMs asking "can you come Saturday?" and "how much for…?". The bot collects job details, postcode and contact info, then emails the lead to your team.
Most post-purchase DMs are the same handful of questions about return windows, delivery times and where the order is. The bot answers from your policies and asks for an order number when it needs one.
If a chunk of your audience is overseas, the bot replies in their language without you switching account or copy-pasting from Translate. Useful for brands with strong TikTok or Instagram reach.
Connect the same bot to your Telegram bot account so community members can ask product, course or service questions there too, without you running a separate setup.
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Configuration
Drop in your site URL and FastBots crawls your shipping, returns, FAQ, product and policy pages. Add PDFs, Google Sheets or manually typed Q&A if anything important lives outside the website.
Voix de la Chambre
Warm and helpful, like a knowledgeable shop assistant. Quote shipping prices and return windows from the trained content only, don't guess. If a customer asks for a hold, a custom order or anything outside policy, ask for their email and pass it to the team.
Link WhatsApp Business, Instagram, Facebook Messenger or Telegram from inside the dashboard. The same trained bot can handle one channel or all four, your call.
Add a system prompt for tone, fallback messages and when to offer Live Chat. Turn on lead capture so the bot can grab name and email when it needs to, then start replying.
It is perfect. FastBots really holds true to its name. It really is fast.
Vous avez des questions ?
Ce sont les questions qui reviennent le plus souvent avant que les équipes ne s'inscrivent. Si vous ne trouvez pas la réponse à votre question ici, notre équipe d'assistance vous répondra dans les heures qui suivent, les jours ouvrables.
WhatsApp, Facebook Messenger, Instagram DM and Telegram are all native channels. You can connect one or all of them to the same trained chatbot. Email Replies and Slack are also supported channels if you need them.
No. The Instagram integration only handles inbound direct messages. It won't comment on posts, reply to story mentions or post to your feed. Treat it as a 24/7 DM inbox assistant, not a social media tool.
Not natively. FastBots doesn't have a built-in SMS channel today. You could capture a phone number in the DM conversation and trigger an SMS through Zapier or Make after the chat ends, but it isn't a true in-conversation SMS reply.
If your store runs on Shopify, the chatbot can pull live order info through the native Shopify integration. For other stores, the bot can ask for an order number and email in the DM and hand it to your team: it doesn't talk to your store data directly in that case.
Yes. The WhatsApp channel connects to a WhatsApp Business number through the documented setup inside FastBots. A personal WhatsApp account won't work. Setup takes a bit of effort the first time but you only do it once.
Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim an unanswered DM, see the full conversation history and reply in real time during your set availability hours. The customer stays in the same thread on whichever channel they messaged you on.
Around 95. The bot detects the customer's language automatically and replies in it, useful if you sell to international customers or have a global Instagram following. You can also set a default tone and house rules in your own language.
You control which sources the bot uses: only your trained content, broader AI knowledge, live internet search, or a mix. For DMs about pricing, shipping and policies we recommend trained-content-only, that way it can only quote from what you've fed it. You can also set a custom fallback message for questions it shouldn't try to answer.
Channel integrations including WhatsApp, Messenger, Instagram, Telegram and Slack are on the Essential plan ($39/month) and above. The free plan is enough to build and test a bot, but you'll need a paid plan to connect it to a live DM channel.
Training the bot on your website usually takes around five minutes. Connecting WhatsApp Business takes a bit longer the first time because of Meta's verification steps; Instagram, Messenger and Telegram are quicker. Most people are live on at least one channel the same day.
Train it on your website, see how it answers, and connect WhatsApp, Messenger, Instagram or Telegram when you're ready. No credit card needed to start.
